How Alixia Telehealth Services Work Across Australia
Starting with Alixia's telehealth services is simple, secure, and fully supported. We guide you through every step from referral to your first online session ensuring you feel confident using our platform. Our team works with individuals and families across Australia, delivering professional online therapy and allied health services through a safe, easy-to-use video system.
Your Simple Step-by-Step Telehealth Journey
We’ve streamlined the process so you can focus on outcomes not paperwork or technology. Here’s how your journey with Alixia begins:
Submit a Referral
Complete our secure online referral form or ask your support coordinator, GP, or case manager to refer you.
Initial Consultation Call
Our team contacts you to complete a brief intake and risk assessment, understand your goals, and explain how telehealth works.
Flexible Booking
Choose appointment times that suit your routine. All you need is a device with internet access and a camera.
Begin Your Online Sessions
Connect with your qualified therapist through secure video consultations and begin working toward your personal goals.
Simple Technology Requirements - We Make It Easy
Accessing your online session is easy. All you need is a basic device and a stable internet connection, we’ll guide you through the setup and provide full technical support if needed.
Device Requirements
- Computer, tablet, or smartphone
- Built-in camera and microphone
- Screen size of at least 7 inches recommended
- Updated web browser (Chrome, Safari, Firefox)
Internet Connection
- Stable internet connection (minimum 1 Mbps)
- Wi-Fi or mobile data
- Consistent connection during session times
- Backup internet option recommended
Environment Setup
- Quiet, private space for sessions
- Good lighting (facing a window ideal)
- Comfortable seating arrangement
- Minimal distractions and interruptions
Optional Extras
- Headphones or earphones for privacy
- External webcam for better video quality
- Dedicated device for therapy sessions
- Printing capability for resources and activities
Telehealth Platform
- End-to-end encryption
- No software installation
- Screen sharing
- Recording capability
Backup Options
- Multiple secure options
- Email support
- Zoom
- Alternative platforms
Flexible solutions
Ready to Experience Telehealth with Alixia?
Join individuals and families across Australia who trust Alixia for professional, secure, and accessible telehealth services. Our qualified clinicians are ready to guide you toward meaningful participation, independence, and improved wellbeing.
Ready to Experience Telehealth with Alixia?
Join individuals and families across Australia who trust Alixia for professional, secure, and accessible telehealth services. Our qualified clinicians are ready to guide you toward meaningful participation, independence, and improved wellbeing.